I recently posted about a doctor's appointment I had about a month back. I hadn't been to one in a few years. So, with everything that went on I decided to get some blood work done and make sure everything was in check. Well, it wasn't.
Here is the kicker about it. At the visit, I had to insist on getting these labs done. Not only that, but I had to call for the results, the Rx for what is ailing me due to these results, and call back SEVERAL times because nobody was calling me back even though I kept getting told I would be getting a call.
So, yesterday, I called the managing director of the facility. I left a voice mail for him and let him know that I was very displeased with the lack of care I was getting from the facility. I had explained how I visited on April 6th, but had to call back two weeks later to get my lab results. Then when told that a Rx was going out for my vitamin D deficiency, I went to Walgreens later that day... nothing. So I called back when I remembered a week later and talked to another gentleman who told me he'd get in contact with a nurse who would call me to get it taken care of. No call was ever received. I let him know I was quite concerned over this and was thinking of switching health care providers due to the lack of service I was getting from the facility overall.
Today, I got a voice mail from him. Seems he wasnt too happy about the service I was getting as well. He's looking in to getting me in to a different doctor and will be working with the one who WAS seeing me. As for my Rx, a nurse called me almost immediately after that to let me know that she called the Walgreens here near my house and that it was indeed there and filled last night at 5:30 (glad they let me know last night when they faxed it in!).
So today, I get home, there was a piece of mail from my doctor's office. It was a survey. About my visit.
I'm so going to have fun with it.
Today was better because my doctor made a mistake he'll regret... and I get to do the right thing by voicing my concern about a healthcare system that *I* have to pay for out of my own pocket. So, if this sounds a little bit mean... I really don't care. I expect to get top notch service if I am the one paying for it. It's my body, my health, and I'm going to make sure it's taken care of.
Regardless of WHO is paying for it you should get top notch service. That is my big problem with the medical system, prices keep going up and service sucks.
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